Mamubaji Privacy Policy — Your Data, Our Responsibility

1 Introduction

This Privacy Policy explains how mamubaji collects, uses, stores, and protects the personal data of players who register and use the mamubaji platform. We are committed to handling your information responsibly and transparently, in line with applicable data protection standards.

By registering an account on mamubaji, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not register or use the mamubaji platform.

2 Data We Collect

mamubaji collects only the personal data that is necessary to provide you with a safe, functional, and enjoyable gaming experience. The categories of data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required by law.

3 How We Collect Your Data

mamubaji collects your personal data through several channels, all of which are clearly disclosed here:

• Direct Registration: When you create a mamubaji account, you provide your name, email address, phone number, and date of birth directly through our registration form.
• Account Activity: As you use the mamubaji platform — depositing funds, placing bets, withdrawing winnings — we automatically record transaction and gameplay data associated with your account.
• Identity Verification: When you submit documents for KYC (Know Your Customer) verification, we collect and store copies of those documents securely.
• Technical Collection: Our servers automatically log technical data such as your IP address, device information, and browser type each time you access the mamubaji platform.
• Cookies and Tracking: We use cookies and similar technologies to collect usage data about how you interact with the mamubaji website. See the Cookies section for full details.
• Support Interactions: When you contact mamubaji support via live chat or email, we retain records of those conversations for quality assurance and dispute resolution purposes.

4 How We Use Your Data

mamubaji uses your personal data for the following purposes. We only use your data in ways that are consistent with the reason it was collected:

• Account Management: To create, maintain, and operate your mamubaji account, including processing logins and managing your account settings.
• Transaction Processing: To process deposits, withdrawals, and bonus credits accurately and securely via bKash, Nagad, and Rocket.
• Identity Verification: To verify your age and identity as required by our operating standards and to prevent underage gambling and fraud.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance when you contact the mamubaji support team.
• Security and Fraud Prevention: To detect and prevent fraudulent activity, money laundering, account takeovers, and other prohibited behaviour on the platform.
• Responsible Gaming: To monitor gameplay patterns and identify players who may be showing signs of problem gambling, so we can offer appropriate support tools.
• Platform Improvement: To analyse usage patterns and technical performance data to improve the mamubaji platform, fix bugs, and develop new features.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only if you have opted in to receive them. You can opt out at any time.
• Legal Compliance: To comply with applicable laws, regulations, and requests from regulatory or law enforcement authorities.

5 Legal Basis for Processing

mamubaji processes your personal data on the following legal grounds:

• Contractual Necessity: Processing your data is necessary to fulfil our obligations under the Terms and Conditions you agreed to when registering — for example, processing your deposits and withdrawals.
• Legal Obligation: We are required to collect and retain certain data to comply with anti-money laundering regulations, age verification requirements, and other applicable laws.
• Legitimate Interests: We process certain data — such as technical and usage data — based on our legitimate interest in operating a secure, functional, and fraud-free platform.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent. You may withdraw this consent at any time.

6 Data Sharing

mamubaji does not sell your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary:

• Payment Processors: We share financial data with bKash, Nagad, and Rocket solely to process your deposits and withdrawals. These providers have their own privacy policies and data protection obligations.
• Game Providers: Certain technical data may be shared with our game providers — such as Playtech — to facilitate gameplay and resolve technical disputes. Game providers do not receive your financial or identity data.
• Identity Verification Services: We may use third-party KYC verification services to confirm your identity. These services process your data under strict confidentiality agreements.
• Regulatory and Law Enforcement Authorities: We may be required to disclose your data to regulatory bodies or law enforcement agencies if required by law or in response to a valid legal request.
• Business Transfers: In the event of a merger, acquisition, or sale of mamubaji assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer.

7 Data Retention

mamubaji retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. Specifically:

• Active Accounts: All personal data associated with an active mamubaji account is retained for the duration of the account's existence.
• Closed Accounts: Following account closure, we retain identity and financial records for a minimum of five years to comply with anti-money laundering regulations.
• Support Records: Customer support communications are retained for up to three years after the last interaction.
• Technical Logs: Server and access logs are retained for up to 12 months for security and fraud investigation purposes.

Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you.

8 Data Security

mamubaji takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure:

• All data transmitted between your device and the mamubaji platform is encrypted using SSL/TLS protocols.
• Sensitive data — including financial information and identity documents — is stored in encrypted form on access-controlled servers.
• Access to personal data within mamubaji is restricted to authorised personnel on a need-to-know basis. All access is logged.
• We conduct regular security reviews and vulnerability assessments of our platform infrastructure.
• In the event of a data breach that poses a risk to your rights, mamubaji will notify affected users promptly and take immediate remedial action.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong password, do not share your login credentials, and contact us immediately if you suspect unauthorised access.

9 Cookies

mamubaji uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the site.

We use the following types of cookies:

• Essential Cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit. You cannot opt out of essential cookies.
• Analytics Cookies: Help us understand how players navigate the mamubaji platform so we can improve its design and performance. These cookies collect anonymised data.
• Preference Cookies: Remember your settings and preferences — such as language or display options — so you do not have to re-enter them each visit.
• Marketing Cookies: Used to deliver relevant promotional content. These are only activated if you have consented to marketing communications.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the mamubaji platform.

10 Your Rights

As a mamubaji user, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected]:

• Right of Access: You can request a copy of all personal data mamubaji holds about you. We will provide this within a reasonable timeframe.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Erasure: You may request deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose it was collected. Note that we may be required to retain certain data for legal compliance even after an erasure request.
• Right to Restrict Processing: You can ask us to pause the processing of your data in certain situations, such as while a dispute is being resolved.
• Right to Data Portability: You may request a copy of your data in a structured, machine-readable format so you can transfer it to another service provider.
• Right to Object: You can object to the processing of your data for direct marketing purposes at any time. We will stop processing your data for that purpose immediately upon receiving your objection.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

11 Children's Privacy

The mamubaji platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data.

If you are a parent or guardian and believe your child has registered on mamubaji, please contact us immediately at [email protected] and we will take prompt action.

12 Changes to This Policy

mamubaji may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, we will notify registered users via email or an in-platform notification before the changes take effect. Your continued use of the mamubaji platform after any update constitutes acceptance of the revised Privacy Policy.

We encourage you to review this page periodically to stay informed about how mamubaji protects your privacy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way mamubaji handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available through the mamubaji platform after logging in to your account

For questions about responsible gaming tools or self-exclusion, please visit our Responsible Gaming page. For the full rules governing your use of the platform, see our Terms and Conditions.